Customer Issue: The customer suffered a vandalism incident which left two garage door panels in need of replacement.
Our Solution: Fortunately, Mr. Santoro’s door was made of Gallery series Clopay section panels, and some were already in our storage inventory. Taking the garage door off its tracks and unscrewing the old panels and hinges, our team put in the replacements and then put the door back in place for testing.
Customer Issue: A torsion spring broke unexpectedly, leaving the door unable to move safely.
Our Solution: With the opener unplugged and the door locked in place, our team carefully released the tension through the winding cones and then replaced both the broken spring and its twin. Some fresh lubrication, and the system could be reconnected and tested.
Customer Issue: Poorly performing belt drive opener.
Our Solution: We inspected all components of the 3042 Genie opener and found the belt was worn. Our solution involved replacing it with an original component of the same design and readjusting the travel force and limits for optimizing the garage door's performance.
Customer Issue: A bent track broke.
Our Solution: The customer hadn't noticed the bending until the garage door track broke. We stepped in immediately and replaced it with a new one of the same size and thickness. Our test confirmed the rollers were moving smoothly up and down.
LiftMaster Opener Installation
Customer Issue: Dated opener.
Our Solution: Our customer wanted an advanced modern opener and we helped her pick a LiftMaster belt drive model with smartphone operation - Elite 8557W. After mounting the motor unit and connecting it to the door with the hardware, we set up the travel limits and forced and helped Anna with programming all controls.